Path: utzoo!news-server.csri.toronto.edu!cs.utexas.edu!sun-barr!lll-winken!elroy.jpl.nasa.gov!decwrl!pa.dec.com!shodha.enet.dec.com!coors.dec.com!m_herodotus From: m_herodotus@coors.dec.com (Mario Herodotus - Digital Customer Support Center (800) 525-6570) Newsgroups: comp.sys.mac.misc Subject: Re: Problems printing from Illustrator 3.0 Message-ID: <2636@shodha.enet.dec.com> Date: 5 Mar 91 00:55:51 GMT Sender: news@shodha.enet.dec.com Organization: Digital Equipment Corporation Lines: 33 In article <2629@shodha.enet.dec.com>, m_herodotus@csc32.enet.dec.com I Wrote> > I'm having a problem printing Illustrator files to my QMS PS-410 >Printer. I'm using Illustrator 3.0, and Mac OS 6.0.7. I've tried both >Laserprep 5.2 and 6.1 (with the corresponding LaserWriter files) and I get >the same problem. When I print graphics only it works, when I print text >only or mixed text and graphics I get a blinking error light and optional >tray light on the printer (I do not have the optional paper tray installed. >All my other programs work OK. Solution found: I called Adobe today, they told me that the problem is in the firmware of the PS-410. I called QMS and they verified the problem. Early printers had ROMs that did not support a certain command that Adobe Illustrator 3.0 was using. QMS is shipping new ROMs to me. I had a very early version of the printer...serial number is 0000377. My firmware revision was 1.0, the new firmware should bring my machine up to 7.0. Mario -------------------------------------------------------------------------------- I can't afford my own opinions, and DEC won't pay for them either. -------------------------------------------------------------------------------- Mario Herodotus [ CX03 1/K3 ] | m_herodotus@coors.dec.com Digital Equipment Corporation | Customer Support Center | - or - m_herodotus%coors.dec@decwrl.dec.com 305 Rockrimmon Blvd. | Colorado Springs, CO 80919 | - or - ...!decwrl!coors.dec.com!m_herodotus | (800) 525-6570 Ext 25520 | [direct line (719) 592-5520] | --------------------------------------------------------------------------------