Path: utzoo!news-server.csri.toronto.edu!cs.utexas.edu!wuarchive!uwm.edu!bionet!agate!ziploc!eps
From: eps@toaster.SFSU.EDU (Eric P. Scott)
Newsgroups: comp.sys.next
Subject: Re: Noisy 400MB drive?
Keywords: screeching
Message-ID: <1402@toaster.SFSU.EDU>
Date: 6 Mar 91 04:42:57 GMT
References: <31027@mimsy.umd.edu>
Reply-To: eps@cs.SFSU.EDU (Eric P. Scott)
Organization: San Francisco State University
Lines: 30

In article <31027@mimsy.umd.edu> wilson@mimsy.umd.edu (Anne Wilson) writes:
>Has anyone of the 400MB slab owners experienced loud noise problems
>from their hard disk?  I heard a rumor to this effect, and am
>wondering if anyone has actually had this problem.

Our first 400MB slab produced a loud high-pitched whine and made
grinding noises.  We're going to turn it over to our NeXT-trained
service people to play with.  Another one arrived today, and it's
also noisy, though not as severely.

As for our pile o' 105MB machines, we've so far opened three
boxes:
	One produces "pin-striped" laser printer output
	=bad motherboard
	One isn't talking to its floppy disk (the drive itself
	is ok) =bad motherboard
	One actually seems to work OK!

[Also, NeXT is looking into getting us newer ROM versions for
these machines.]

We'd save many expensive hours if NeXT would make their
diagnostics software available (to other than official
hardware support people).

One answer to "what does the extra $3000 for a cube really
buy you" appears to be quality control.  Everything's under
warranty, of course, but our time is valuable too...

					-=EPS=-