Path: utzoo!news-server.csri.toronto.edu!cs.utexas.edu!uunet!bu.edu!telecom-request From: FVEST@ducvax.auburn.edu (Floyd Vest) Newsgroups: comp.dcom.telecom Subject: Re: Sprint Complaint Followup Message-ID: Date: 8 Mar 91 13:17:00 GMT Sender: news@bu.edu.bu.edu Organization: TELECOM Digest Lines: 38 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 189, Message 1 of 9 [5 Mar 91 05:54:00 GMT] john@zygot.ati.com (John Higdon) wrote: > It is only fair to point out that a person from US Sprint contacted me ... > He gave me an explanation of how it happened and he resolved the > matter more than equitably. I have to say that when when pressed hard > enough, Sprint has come through with solutions. Well, I have been with I'm glad that Sprint came through for John. The question is how hard should one have to press to get the service. In my case it took nine months, four letters and ten phone calls to get extricated from Sprint "service". I signed up for Sprint Plus 10/89. The offer promised reduced rates plus a $25 credit for selecting the plan. It took numerous complaints to get the $25 credit (finally credited 5/90 -- seven months later). Most of the problems arose from trying to convince Sprint that I had two lines with different numbers that I wanted combined on a single bill. Sprint managed to get the accounts combined but while the "inactive" account was still getting charges, it would not accept credits. I then had to accounts -- one closed account with past due charges and the other "active" account with a credit balance exactly the same as the past due amount on the closed account. I spoke with nine different Sprint service reps and supervisors. All were polite; all promised action; all (except the last) were unable to resolve the problem. If someone _Important_ from Sprint is on the net ... the one who finally made sure that the problem was fixed was a Dallas supervisor named Denise McNeil. She deserves high praise. The others seemed to have difficultly manoevering Sprint's billing system. I now have service from MCI. I have had one billing problem which was resolved on the *first* call. And, yes, I am saving Big Bucks :-). Floyd Vest Manager, Administrative Systems--Auburn University, Alabama USA Voice: +1 205 844 4512 BBS: +1 205 745 3989 FIDO: 1:3613/3