Path: utzoo!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!uakari.primate.wisc.edu!zaphod.mps.ohio-state.edu!unix.cis.pitt.edu!dsinc!telecom-request From: alans@hp-ptp.hp.com (Alan Sanderson) Newsgroups: comp.dcom.telecom Subject: Re: Sprint Complaint Followup Message-ID: Date: 12 Mar 91 00:34:50 GMT Sender: Telecom@eecs.nwu.edu Organization: HP Pacific Technology Park - Sunnyvale, Ca. Lines: 26 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 199, Message 8 of 13 FVEST@ducvax.auburn.edu (Floyd Vest) writes: (stuff deleted) > I now have service from MCI. I have had one billing problem which was > resolved on the *first* call. And, yes, I am saving Big Bucks :-). I had service from MCI, through their FG-B (950-) access. Some hacker in Monterey put some charges on the account, so they canceled the PIN and their fraud lawyer sent a letter asking me to identify any fraudulent calls. I did so, and was credited $24.00 for $27.00 in calls. They would not reinstate the PIN, but offered to reinstate the service if I picked them as the primary LD carrier. The primary carrier plan did not provide for the volume discounts I had under the previous plan, so the savings were insignificant. I kept AT&T, and MCI billed me for the $3.00 for over two years before they gave up. After many calls and several written requests, they never did figure out how to adjust the bill. Alan Sanderson Hewlett-Packard AMSO alans@hp-ptp.HP.COM US Snail: 1266 Kifer Rd. MS101S MaBell: 408-746-5714 Sunnyvale, CA 94086 FAX: 408-746-5890 Disclaimer: