Path: utzoo!news-server.csri.toronto.edu!rutgers!cbmvax!dlarson
From: dlarson@cbmvax.commodore.com (Dale Larson)
Newsgroups: comp.sys.amiga.hardware
Subject: Re: An open letter to C=
Keywords: Grrr
Message-ID: <19717@cbmvax.commodore.com>
Date: 11 Mar 91 12:56:13 GMT
References: <13275@darkstar.ucsc.edu> <1991Mar11.042149.17599@cunixf.cc.columbia.edu>
Reply-To: dlarson@cbmvax.commodore.com (Dale Larson)
Distribution: usa
Organization: Commodore-Amiga Networking Group, Siberia Office
Lines: 51

In article <1991Mar11.042149.17599@cunixf.cc.columbia.edu> es1@cunixb.cc.columbia.edu (Ethan Solomita) writes:
>	You mention nowhere that COMMODORE promised you anything.
>Just because people on this newsgroup said something doesn't mean
>it is true. 

Thank you for pointing this out.

> You should make sure you get an official response
>from a Commodore employee or, barring that, from your dealer. The
        ^^^^^^^^^^^^^^^^^^ 

Bzzt.  Wrong answer.  There is a difference between Commodore the entity
and the people who work for Commodore.  Most of the people who work for
Commodore are not authorized to (and won't) speak as representatives of
Commodore the entity.  Also note that there is a lot more than one
Commodore -- the one that handles U.S. Sales and Marketing is CBM.
Almost no one from CBM (the U.S. sales company) posts to the net.  No one
in the other companies (that includes all the engineers) is authorized
to give official responses about US marketing/sales issues.  For the most
part, we don't have time to figure out what they're doing anyway.  You 
might get some response by calling CBM, but you will likely have to rely
on things like CBM press releases for official information from Commodore.

So if you want information about whether you have a 1 year warrantee or
whether you have the latest chip, etc., talk to your dealer. This is no 
different from most other manufacturing companies -- they prefer to 
communicate though media (i.e. press releases, advertising) and through 
dealers.

Now if you want to ask a question like "how do I do X?" or "why doesn't 
Y work?" then you probably don't need an "official response" and people 
on the net both in and out of Commodore can help.


In case you didn't catch it earlier, I'm not speaking on behalf of any
of the Commodore companies.  I'm only pointing out that I can't.  Any
information above is, to the best of my knowledege, correct, but may be
completely inaccurate.  For all I know, there is no longer an Authorized
Dealer program, all CBM employees are required to respond to all posts
in the comp.sys.amiga hierarchy, and all customers are flown directly 
to the West Chester, PA, headquarters of CBM for purchases, questions, 
warrantee repairs, etc.  

:-)  :-)  :-)

 
-- 
Dale Larson                                       dlarson@cbmvax.commodore.com
          I work at Commodore-Amiga, not for Commodore-Amiga.
     "Oh, its not my module?  That should be easy to implement."  -bj
          "I'm not dumb but I don't understand..."  -The Kinks