Path: utzoo!news-server.csri.toronto.edu!rutgers!usc!zaphod.mps.ohio-state.edu!pacific.mps.ohio-state.edu!linac!att!att!cbnewsi!bicker
From: bicker@cbnewsi.att.com (The Resource, Poet-Magician of Quality)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Re: Gateway 2000 Computers
Message-ID: <1991Mar11.153835.19978@cbnewsi.att.com>
Date: 11 Mar 91 15:38:35 GMT
Sender: The Resource, Poet-Magician of Quality
Reply-To: Brian.C.Kohn@ATT.COM (bicker@hoqax.ATT.COM)
Followup-To: comp.sys.ibm.pc.hardware
Distribution: usa
Organization: AT&T Bell Laboratories Quality Process Center
Lines: 30
Disclaimer: The views contained below are those of the author and in no
	way represent the views of AT&T or Bell Laboratories.


=> In summary ... I have to say DO NOT BUY THEM! ... I have heard from too many
=> people here (on campus) and back home in NYC who have bought a GATEWAY computer
=> because they are CHEAP.  And that is exactly what they are ... CHEAP ... in
=> price as well as quality.  Many of them had problems with right out of the box.
=> Things from not running protected-mode software properly (ie. freezing after a
=> few minutes) to system dropping dead altogether (things such as motherboards
=> and power supplies).

And I have had absolutely no problems like that with my Gateway.  It has
performed absolutely flawless, except when I have Windows running, when
I experience sporatic occasions when the system locks up while running
my BBS.  Serves me right for running such a home-grown piece of
software under Windows--it's not the fault of the Gateway.

I've received rather good service from Gateway, with the exception of
one or two occasions when I had to wait on hold for a little while.  

So, I think your assessment is an isolated incident, like several other
incidents involving Gateway recently discussed.  But just as in the
news, usually only the problems get notoriety.  The reason why we see
more Gateway incidents than some others is because Gateway is one of
the best sellers.  All-in-all, I bet Gateway does as well if not better
in terms of quality as any other clone manufacturer.  

-- 
Brian Charles Kohn          AT&T Bell Laboratories Quality Process Center
Quality Management System   E-MAIL: att!hoqax!bicker  (bicker@hoqax.ATT.COM)
Consultant                  PHONE: (908) 949-5850        FAX: (908) 949-7724