Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!ucla-cs!ucla-ma!news
From: barry@pico.math.ucla.edu (Barry Merriman)
Newsgroups: comp.sys.next
Subject: Businessland does a good thing
Message-ID: <1991Mar10.020745.359@math.ucla.edu>
Date: 10 Mar 91 02:07:45 GMT
Sender: news@math.ucla.edu
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Organization: UCLA Dept. of Math, UCLA Inst. for Fusion and Plasma Research
Lines: 44

Epilogue to "Businessland Repair Nightmare":

When last we met, my brave Cube was back in the 
clutches of Businessland, having been mis-repaired.

Flashback: my Cube originally had one bad 1MB SIMM, and was fond of telling
me so in the boot diagnostics. I took it to B-land for re-SIMMing,
and when it came back, not only did I have a whopping $900 bill,
but my cube was scratched, the OD was dead, the fan was dead,
a big chip was missing from the board, and things were generally 
bleak. I sent it back for repair repairs.

The second time around, B-land kept my cube for another 2.5 weeks,
which was agonizing. But, they did make ggod on their promise
to "do things right". They ended up totally rebuilding the cube:
new power supply, new Optical Drive, new fan, and new motherboard.
Also, they explained that the chip missing from the 030 board is one
whose function is no longer needed, having been subsumed by other
things. The empty socket is now reserved for a "Developer's NBIC Chip",
whatever that is.

To make this long (long) story short, my cube works perfectly again,
and B-land builded me ZERO for it (including the SIMM they replaced).


So, I will stop saying bad things about B-land---they've done a good
thing. Lots of credit should go to Ron Terry, who personally
saw to it that my cube was repaired and the bill negated. Thanks!

Yes, I will continue to get my service done at B-land---though from
now on, little thinks like board swaps and chip swaps I will do
myself!

PS: My cube is still terribly scratched, worse than ever---it looks 
like it led the assault on Kuwait City :-) Does anyone know
what type of paint Next used originally?



--
Barry Merriman
UCLA Dept. of Math
UCLA Inst. for Fusion and Plasma Research
barry@math.ucla.edu (Internet)