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From: sef@kithrup.COM (Sean Eric Fagan)
Newsgroups: comp.unix.sysv386
Subject: Re: Mach from mt Xinu
Message-ID: <1991Mar11.225205.13658@kithrup.COM>
Date: 11 Mar 91 22:52:05 GMT
References: <1991Mar6.183453.944@rwwa.COM> <23510@well.sf.ca.us> <1991Mar9.192526.2572@rwwa.COM>
Organization: Kithrup Enterprises, Ltd.
Lines: 21

In article <1991Mar9.192526.2572@rwwa.COM> witr@rwwa.COM (Robert W. Withrow) writes:
>handle problems and questions without
>requiring support contracts.

A lot of the questions support people at SCO get, I gather, are hand-holding
type of things.  Things like "How do I remove a file beginning with a '-'?"
"How do I do <such and such>?"  most of which are available either in the
manual, the release notes, or by some thinking.  Guess what:  having people
answer the phones costs *lots* of money, especially when the questions are
stupid.  That is one of the main reasons vendors charge money for support;
the charges do *not* cover the times when the questions do require some
serious insight and research into the product.

But, hey, it seems as if a lot of people reading this group want something
free, so I'll probably get flamed (again).

-- 
Sean Eric Fagan  | "I made the universe, but please don't blame me for it;
sef@kithrup.COM  |  I had a bellyache at the time."
-----------------+           -- The Turtle (Stephen King, _It_)
Any opinions expressed are my own, and generally unpopular with others.