Path: utzoo!attcan!uunet!shelby!agate!ucbvax!GAMMA.IS.TCU.EDU!WILLIAMS From: WILLIAMS@GAMMA.IS.TCU.EDU Newsgroups: comp.dcom.modems Subject: Re: INFO-MODEMS Digest V91 #103 Message-ID: Date: 27 Feb 91 06:36:00 GMT Sender: usenet@ucbvax.BERKELEY.EDU Organization: The Internet Lines: 47 Boy, this has been the day. I'd like some suggestions. Help!... I've got a USR V.32bis Dual Standard that's displaying some new tricks: Occasionally, about a half second after it goes on-hook, I get a RING result back from the modem. This behavior began one Sunday afternoon. I put up with it for 24 hours and after having almost all of my autodialing routines quit because they expect to see a BUSY or a NO CARRIER and not a RING, I called USR on Monday (2-11-91) and said "What's wrong with it?" They had me reset all the registers and then try again and I still got the RING that was by this time no longer cute and funny. They said "We'd like to take a look at it" so I sent him off UPS blue and they got it a couple of days later. I told them that I thought it was probably just a misadjustment in the RING detection circuitry and the spike on the phone line after things went on-hook was being read as a RING. Well, I called them 9 business days later (they promised to have it fixed in 4, but who's counting -- after the fourth day they changed their story and no matter how many times I reminded them they'd said 4 days, they stuck to the new 7 day turnaround, which really isn't all that unreasonable anyway) they said it was coded F01 (couldn't duplicate the problem) and sent it back. Now I would think that since they have my phone number and all that, if they can't make it work, they ought to call me and see if they've missed anything, rather than send it back and then have me get all upset when it still doesn't work and send it in again. But they didn't. I got it back today, and guess what? Same problem. So this time I figured I'd do some more homework. I tried it on another line. No more problem. But I would hate to have to call everyone I know and tell them I'm changing my number, so I've called Southwestern Bell and reported trouble. They said they'd "look into it" which could mean anything. So, Floyd, et al, do you guys have any suggestions as to what to ask the Bell people when they call me back tomorrow? o USR says "modem is fine, we used the modem killer on it, no prob." o modem returns false RING only on one line o with modem on-hook, taking line off-hook then on-hook with type2500 set causes false RING o false RING doesn't occur on every on-hook command, just one in five Any clues? Mark Williams williams@gamma.is.tcu.edu