Path: utzoo!news-server.csri.toronto.edu!cs.utexas.edu!usc!apple!netcom!gandrews
From: gandrews@netcom.COM (Greg Andrews)
Newsgroups: comp.dcom.modems
Subject: Re: T1000 register settings wanted
Summary: Telebit mail address and support number
Message-ID: <1991Mar17.180652.2889@netcom.COM>
Date: 17 Mar 91 18:06:52 GMT
References: <0weXy1w164w@dogface>
Organization: Netcom - Online Communication Services  UNIX System {408 241-9760 guest}
Lines: 31

In article <0weXy1w164w@dogface>  writes:
>I've got a Telebit T1000 that is hanging regularly during both PEP and
>non-PEP transfers.  The machine that it's attached to doesn't seem to be the
>problem.  If you have one of these, first, have you seen this problem, and
>second, would you dump the register settings and email them to me?
>By the way... what's Telebit's support email address?
>

If the modem hangs during both PEP and non-PEP connections, the
problem is probably a bit more subtle than most.  One potential
source of trouble is XON/XOFF flow control in the modem.

The Telebit support mail address is  modems@telebit.com  or
uunet!telebit!modems

The phone numbers for Telebit support are  (408) 734-5200  or
1-800-TELEBIT.  I think you'll probably have better results
if you call and talk with a tech live.  E-mail support can be
a long process as you hold a conversation over several days
that could have taken minutes on the phone.

If you do use e-mail, be sure to include what computer and
operating system you have, and what types of transfers (xmodem,
uucp, etc.) you're having trouble with.  (you didn't mention
those in your posting, so any advice would be purely guesswork)


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| Greg Andrews      |   gandrews@netcom.COM |
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