Path: utzoo!news-server.csri.toronto.edu!rpi!uwm.edu!linac,att!ucbvax!NEON.STANFORD.EDU!rokicki
From: rokicki@NEON.STANFORD.EDU (Tomas G. Rokicki)
Newsgroups: comp.laser-printers
Subject: QMS Support
Message-ID: <9103181601.AA11403@crayola.cs.UMD.EDU>
Date: 15 Mar 91 16:52:47 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: Computer Science Department, Stanford University, Ca , USA
Lines: 12
Approved: laser-lovers@brillig.umd.edu

I've owned two different QMS laser printers and worked with many others
over the years, and I've never had a problem with their customer support.
They have gone so far as to send me new ROMs (to fix one problem) and a
brand new motherboard (to fix another)---absolutely free.  They are kind
and courteous over the telephone and usually respond with a problem
solution within 24 hours.  For complex technical problems, their BBS
support has been great.

This is just my experience; maybe I've been lucky.  But I've gotten
consistently good service over the past six years from them.

-tom