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From: kenw@skyler.arc.ab.ca (Ken Wallewein)
Newsgroups: comp.laser-printers
Subject: Re: QMS 410 Laser Printer
Message-ID: <9103181602.AA11485@crayola.cs.UMD.EDU>
Date: 16 Mar 91 19:23:25 GMT
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Organization: Alberta Research Council, Calgary Alberta, Canada
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In article <9103151457.AA04775@crayola.cs.UMD.EDU> AUIDCC@DUCVAX.AUBURN.EDU writes:

   QMS customer support is practically non-existant.  I would look at
   another brand with better support.

  I haven't found that to be so.  I wouldn't call the support perfect, but
it's a long way from non-existent.  Maybe it's just better in Canada :-).

  However, we have had problems with the PS 410 getting into odd, and
highly useless, states.  We run exclusively over AppleTalk with Farallon
Star controllers, which are active repeaters.  The 410's will become either
totally uncommunicative, or will communicate to the extend of showing up in
the Chooser, but nothing more.  When this happens, they seem not to
communicate via the serial port either.  The only recourse is to do a
"brain wipe" by powering up the unit with both front panel buttons pressed,
and reloading the configuration parameters.

  QMS tells us that the version 8 ROMs, due this week, should cure the
problem. 

/kenw
--
/kenw

Ken Wallewein                                                     A L B E R T A
kenw@noah.arc.ab.ca  <-- replies (if mailed) here, please       R E S E A R C H
(403)297-2660                                                     C O U N C I L