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From: mmshah@athena.mit.edu (Milan M Shah)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Re: Gateway 2000 Computers
Message-ID: <1991Mar15.045125.25408@athena.mit.edu>
Date: 15 Mar 91 04:51:25 GMT
References: <1991Mar9.000159.13295@cunixf.cc.columbia.edu> <1991Mar10.180547.2682@mathcs.sjsu.edu> <1490@intermec.UUCP>
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If anyone is still interested :-)

I had a sour experience with Gateway myself, way back in summer 1988. At the
time, they were selling a 386 MB from some totally bizarre source; after
confirming with the sales rep that it would run windows 386 (for which I
was a developer), the machine basically barfed on all software that did
anything past 640K. After wasting 29 days opening up the damn thing and
replacing parts that had been fed-ex'd overnight (about 3 different HDs,
VGA board, Memory board, everything but the MB), I told the tech I was
fed up. They refunded my money with no trouble, but it did cost me shipping.
(And please, DO NOT SEND ME MAIL INFORMING ME OF HOW *YOUR* GATEWAY 386 
 RUNS EVERYTHING JUST FINE. Please read my first line about a bizarre
 MB and the following paragraph).

My opinion of Gateway: They are a screwdriver technology company, and I
believe they change their vendors more often than their proverbial underwear.
However, their honesty and their understanding that to stay in business they
must make sure that customers are satisfied and must not, under any
circumstances, be antagonized, has gone quite a long ways to build a
reputation. 

So, if you buy from them, you will probably end up with a 'cheap' machine,
but chances are very high that you will not get burnt, money wise.

Milan
.