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From: jsalter@ibmpa.awdpa.ibm.com
Newsgroups: comp.unix.aix
Subject: Re: Making A request to IBM
Message-ID: <1991Mar14.192659.5163@ibmpa.awdpa.ibm.com>
Date: 14 Mar 91 19:26:59 GMT
References: <13111@darkstar.ucsc.edu> <1991Mar6.211740.25556@ibmpa.awdpa.ibm.com> <96@softpro.stgt.sub.org> <1991Mar13.184439.6999@ibmpa.awdpa.ibm.com> <1991Mar14.031806.3002@appmag.com>
Sender: news@ibmpa.awdpa.ibm.com (news id)
Reply-To: jsalter@slo.awdpa.ibm.com (Jim Salter)
Organization: IBM PSP Development, Palo Alto, CA
Lines: 30

In article <1991Mar14.031806.3002@appmag.com> pa@appmag.com (Pierre Asselin) writes:
>Don't believe everything you read [ 1/2 :-) ].  The two numbers I have are
>  800-237-5511  IBM Software Defect Support
>  800-426-7378  IBM Hardware Defect Support
>The first is for bug reports, the second is for replacement parts.

I believe you still need your IBM support id number; these are not
general info-type phone numbers.  Probably Rudy C. or one of the
support folks can explain this more fully...

>>DOCUMENTATION: If you're confused by how to do something you're probably not
>>the only one, call it in;
>>USABILITY: if you can't use something, or it doesn't work as documented,
>>call it in;
>>ERROR MESSAGES: if the error message is more confusing than the error,
>>call it in;
>>PERFORMANCE: if the same thing works 5 times faster on a Sun 3/50,
>>CALL IT IN! :-)
>Software Defect Support is *not* the place to call.  They handle specific
>bugs, not across-the-board disasters like these.

Well, if "across-the-board disasters" aren't "bugs" then I don't know
what is?

>Pierre Asselin, R&D, Applied Magnetics Corp.  I speak for me.
>3003jalp@ucsbuxa.ucsb.edu     (soon pa@appmag.com)

jim/jsalter  IBM PSP, Palo Alto  T465/(415)855-4427  VNET: JSALTER at AUSVMQ
Internet: jsalter@slo.awdpa.ibm.com         UUCP: ..!uunet!ibmsupt!jsalter 
  PS/2 it, or DIE!  :-)  The ramblings above have nothing to do with Big Blue.