Path: utzoo!news-server.csri.toronto.edu!cs.utexas.edu!usc!apple!bionet!ames!mindcraft.com!karish
From: karish@mindcraft.com (Chuck Karish)
Newsgroups: comp.unix.aix
Subject: Re: Making A request to IBM
Summary: Call your SE
Message-ID: <668978648.11419@mindcraft.com>
Date: 14 Mar 91 19:24:07 GMT
References: <13111@darkstar.ucsc.edu> <1991Mar6.211740.25556@ibmpa.awdpa.ibm.com> <96@softpro.stgt.sub.org> <1991Mar13.184439.6999@ibmpa.awdpa.ibm.com> <1991Mar14.031806.3002@appmag.com>
Organization: Mindcraft, Inc.
Lines: 21

In article <1991Mar14.031806.3002@appmag.com> pa@appmag.com
(Pierre Asselin) writes:

>jsalter@ibmpa.awdpa.ibm.com writes:
>>Well, there is supposed to be an 800 phone number that everyone gets.  And
>>you should have an ID number to identify yourself.

>Neither [ 800 number ] is a tech hot-line.  It's a good idea to check with
>Software,
>in case your bug is already known and has a fix, but that's the exception,
>not the rule.  Unless the origin of the problem is obvious, call your CE.

Your CE is the hardware support person.  The SE is the one to
go to.  She's the one whose responsibility it is to help you
put all the pieces of hardware and software together to make
a working system, and she works out of IBM's regional sales
office.  That's the place to go to provide customer input
about desired changes/new products.

	Chuck Karish		karish@mindcraft.com
	Mindcraft, Inc.		(415) 323-9000