Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!elroy.jpl.nasa.gov!decwrl!mcnc!ramona!andrew From: andrew@ramona.Cary.NC.US (Andrew Ernest) Newsgroups: comp.unix.aix Subject: Re: Making A request to IBM Summary: trying to make a request thru a dealer is WORSE Message-ID: <1991Mar16.200006.154464@ramona.Cary.NC.US> Date: 16 Mar 91 20:00:06 GMT References: <1991Mar14.031806.3002@appmag.com> <668978648.11419@mindcraft.com> <1991Mar15.153941.7832@bellcore.bellcore.com> Lines: 15 jona@zonker.iscp.bellcore.com (Jon Alperin) writes: > Yes, but how do you ask technical questions? Going through your CE/SE >to post to IBMLink is long and torturous, and bedsides, its hard to ask >a complex question without having an ongoing conversation. I'd like to add to the above. Customers with SE support are *LUCKY*. You don't know how bad support is until you've experienced what it is like to buy through an ordinary "IBM Authorized Advanced Products Dealer". You don't *get* an 800 number when you buy this way. You don't *get* a customer number. Your only "support" is from the dealer and, as everyone knows, computer store chains don't pay enough to staff technically competent people. I *stupidly* bought AIX PS/2 this way because I didn't know in advance that I wouldn't get direct support from IBM. Live and learn. -- Andrew Ernest