Path: utzoo!mnetor!tmsoft!torsqnt!hybrid!scifi!bywater!uunet!bria!mike
Newsgroups: comp.unix.sysv386
Subject: Re: Mach from mt Xinu
Message-ID: <514@bria>
Date: 11 Mar 91 16:02:36 GMT
References: <1991Mar5.232240.19264@mtxinu.COM> <1991Mar6.183453.944@rwwa.COM> <23510@well.sf.ca.us> <1991Mar9.192526.2572@rwwa.COM>
Reply-To: uunet!bria!mike
Organization: MGI Group International, Los Angeles, CA
Lines: 25
Followup-To:
Keywords:

In an article, rwwa.COM!witr (Robert W. Withrow) writes:

|Sell Mach (for the $1000 or $1500 or whatever) with an ``Unlimited
|Money back Guarantee''.  Provide bug fixes (as *distinct* from
|upgrades and enhancements) for free (perhaps by placing them on UUNET
|or something).  Upgrade and enhance the product once or twice a year
|for about $200-$300) and handle problems and questions without
|requiring support contracts.

I don't think that this is a very realistic expectation.  Providing a
money back guarantee without restriction is equivalent to hanging a sign
on your front door stating ``No one is home; thieves are welcome.''

|Of course, there will always be the small percentage of bums who will
|take undue advantage of the warantee, but experience shows that they
|are a very small percentage, and that the advantages greatly outweigh
|the drawbacks.

I think that you are overly optimistic in your views on human nature.

-- 
Michael Stefanik, MGI Inc., Los Angeles| Opinions stated are not even my own.
Title of the week: Systems Engineer    | UUCP: ...!uunet!bria!mike
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