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From: Ann.Stalnaker@p0.f14.n385.z1.fidonet.org (Ann Stalnaker)
Newsgroups: misc.handicap
Subject: Re: Deaf And/or Hearing Impaired
Message-ID: <18135@bunker.UUCP>
Date: 15 Mar 91 05:24:56 GMT
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[This is from the Silent Talk Conference]

 >    Co-workers at the surplus store I put in part-time say
 > they are confused sometimes when the operator says that
 > she is a relay operator and is the person answering the
 > phone ready to receive information.
 >    Their complaint is that they are sure the call is a mistake
 > and usually say that the person must have a wrong number.
 > Sometimes they have hung up. I have posted fliers from
 > the Relay Service and asked them if they could send pamphletts
 > to those companies which they call for clients so persons
 > who answer the phone could be aware of the service performed
 > and not think it to be a crank call.

Perhaps there needs to be some media coverage about this or
perhaps you could contact someone at your local phone company to
see if they could possibly add an insert with the phone bills
explaining this service.

When the relay service first started in Oklahoma nearly 3 years
ago, no one understood what it was all about but now that we've
had media coverage (newspapers, TV, and the like) along with
working closely with SW Bell on printing information about this
along with the 800 toll free number in the phone directory, I
believe more people in Oklahoma are aware of what this service
provides.

I usually try to explain to others when I give out my phone
number and the relay number how it works.

--
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