Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!samsung!caen!ox.com!jih From: jih@ox.com (John Hritz) Newsgroups: comp.software-eng Subject: Re: Software Quality Message-ID: <1991Mar20.043236.1236@ox.com> Date: 20 Mar 91 04:32:36 GMT References: Distribution: comp.software-eng Organization: OTA Limited Partnership Lines: 15 Although I agree with your three premises, I would not rule out the use of metrics as a method for quality improvement. Without an objective measurement by which to gauge success, you're just taking pot shots at the defect issue. As I think you are asserting, quality starts from the lowest levels of the development staff, but also must have buy-in from top management. It's a sad fact, but most development groups reward staffers that hack together code quickly, marvelling over their productivity. They then elevate them to wizardhood when they call them in on nights and weekends prior to major releases to bail the company out of a jam. These guys are being heralded for correcting problems in their own code!!! -- =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-= John I. Hritz Photons have mass?! jih@ox.com I didn't know they 313-930-9126 were catholic!