Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!wuarchive!sdd.hp.com!hplabs!otter.hpl.hp.com!hpopd!daves
From: daves@hpopd.pwd.hp.com (Dave Straker)
Newsgroups: comp.software-eng
Subject: Re: Software Quality
Message-ID: <36650001@hpopd.pwd.hp.com>
Date: 21 Mar 91 10:44:49 GMT
References: <SBANG.91Mar13155652@empty4.iesd.auc.dk>
Organization: Hewlett-Packard CCG-PWD, UK.
Lines: 16

> their methods.  To attach metrics to this fundamental activity of
> process quality improvement--"let's see, last month you did 7.2 on our
> quality index, this month you did 8.1: good job!"--is ... well, I
> don't have the words to describe it.  Of course, there are those who

"Process data must not be used to compare projects or individuals. Its
 purpose is to illuminate the product being developed and to provide an
 informed basis for improving the process. When such data is used by
 management to evaluate individuals or teams, the reliability of the 
 data itself will deteriorate."

     --- Watts Humphrey, "Managing the Software Process", Addison Wesley 1989

Dave Straker            Pinewood Information Systems Division (PWD not PISD)
[8-{)                   HPDESK: David Straker/HP1600/01
                        Unix:   daves@hpopd.pwd.hp.com