Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!apple!netcom!sjsumcs!horstman
From: horstman@mathcs.sjsu.edu (Cay Horstmann)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Re: Gateway 2000 Computers
Message-ID: <1991Mar19.005633.12829@mathcs.sjsu.edu>
Date: 19 Mar 91 00:56:33 GMT
References: <wbqJ5Sm00Wg1M8hdpI@andrew.cmu.edu> <1991Mar12.152048.2065@persoft.com> <1991Mar16.164944.30046@cunixf.cc.columbia.edu>
Distribution: usa
Organization: San Jose State University - Math/CS Dept.
Lines: 11

As you may recall, I posted a report on grief with Gateway a few weeks ago
(fried motherboard and broken tape drive after 2 years of light to medium
use, $1500 repair bill). Well, I bitched to one of their supervisors and
after two weeks of discussing the matter with his superiors, he offered to
send me a new tape drive (120MB Jumbo Colorado) for $200. I took him up on
it. 

I just got the tape drive. NO DOCUMENTATION, NO BACKUP SOFTWARE, NO
INSTALLATION INSTRUCTIONS. This is getting pretty ridiculous.

Cay