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From: callahan@mimsy.umd.edu (Jack Callahan)
Newsgroups: comp.sys.ibm.pc.misc,comp.sys.ibm.pc.hardware
Subject: Hardcard XLII good experience
Keywords: hard drives, recommendation
Message-ID: <31773@mimsy.umd.edu>
Date: 20 Mar 91 22:08:43 GMT
Followup-To: poster
Distribution: usa
Organization: U of Maryland, Dept. of Computer Science, Coll. Pk., MD 20742
Lines: 24

I just wanted to relate a good experience I had with installing
a Hardcard XLII this past weekend.  I bought the card at Soft-
warehouse in Tyson's Corner, VA.  I have no affliation with them
or the Hardcard people (check the .sig).

Upon installation I discovered a problem.  My current controller
(an ST21/22) plugged into my 386/25 motherboard, wouldn't let me
configured the hardcard without losing the floppy drives.  The
ST21/22 is an RLL controller and supports 2 floppies and 1 hard
drive on my machine.  The Hardcard, as I understand it, is an MFM
controller.

Well, I have no documentation on the ST21/22 and I suspected that
other people had this same problem.  I called Hardcard Product
support at 7pm EST (4pm PST).  Quite promptly, a guy named "Rich"
answered and we had the problem solved within 30 minutes.  The
ST21/22 had to be reconfigured at a new BIOS address.  Everything
works great now and I am happy.

I usually dread calling product support lines (this was my first
experience actually), but this was a pleasant experience.  My thanks
to the Hardcard people (especially "Rich") for the assistance.

-- jack