Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!sdd.hp.com!caen!ox.com!umich!umeecs!zip.eecs.umich.edu!arie From: arie@eecs.umich.edu (Arie Covrigaru) Newsgroups: comp.sys.mac.misc Subject: Re: Seiko Instruments - A model company Message-ID: Date: 23 Mar 91 02:56:11 GMT References: <27576@uflorida.cis.ufl.EDU> Sender: news@zip.eecs.umich.edu Reply-To: arie@eecs.umich.edu Distribution: na Organization: AI Lab, University of Michigan Lines: 50 In-Reply-To: dth@reef.cis.ufl.edu's message of 22 Mar 91 16:51:34 GMT >>>>> On 22 Mar 91 16:51:34 GMT, dth@reef.cis.ufl.edu (David Hightower) said: | I would like to relate to you my experiences with Seiko Instruments recently. | I am the owner of a Seiko CM-1445 14" monitor for my Macintosh IIci. When | I purchased the monitor I was assured that it would work with my Apple | 8-24 video card; I did not want to use the ci's built-in video with the | commensurate slow-down. I get the monitor, plug it in, and lo and behold, | it does NOT work with the video card; it does work with the built-in video, | though. | I call Seiko, and they inform me that the problem is due to Apple changing | the video standards on their 8-24 and 8-24GC cards. If I mail the monitor | back to them, they tell me, they will modify it free of charge so that it | will work with the video card. All the newer Seiko monitors already have | this modification. [Stuff about bad experience deleted...] | As a result of this, I have been required to use a local copy center's | Macintoshes to put out this week's newsletter (late). There was no | newsletter published last week. | Grand total: 5 messages left on voicemail, none of which were returned | until I finally was able to speak to a supervisor--then only 1 response, | which was a lie. | My point? None--just be prepared for empty promises and such when dealing | with Seiko Instruments. | Dave I have to comment here about the fact that I had to do the same thing with my Seiko 14" color monitor and I had a completely different experience. I called Seiko, asked them about the fix and was told that it will take 4 days. They let me choose the way I wanted to ship the monitor and paid for it (I chose Federal Express). The monitor was back in my hands six days after I shipped it, including a weekend. No problems, no calls from me to them, no expenses. Actually, I was surprised by the excellent service. -- ============================================================================= Arie Covrigaru | University of Michigan AI Lab Phone: (313)763-1255 | Room 149, Advanced Technology Bldg. Internet: arie@eecs.umich.edu | 1101 Beal Ave., Ann Arbor, MI 48109 =============================================================================