Path: utzoo!dciem!nttor!contact!zooid!dve
From: dve@zooid (Sysot)
Newsgroups: comp.windows.ms
Subject: Microsoft Product Support
Message-ID: <qFq4y1w162w@zooid>
Date: 20 Mar 91 05:48:37 GMT
Organization: ZOOiD BBS
Lines: 24

I do PC support for about 60 people in our building using MS Windows. While 
I think Windows is a great product, I am extremely disapointed with the 
quality of their product support in Toronto. They seem to know all the quick 
and common questions but anything beyond that gets you a vague and useless 
answer. A few times I have called with a problem and had them tell me they 
had never heard of it before, while meanwhile several other people have 
mentioned to me that they have the same problem.

Is their product support as bad in the States and other countries?

One problem specifically I am having is setting up Windows to run with a 
non-internal video driver on a harddiskless workstation. For example, one 
workstation uses a Paradise VGA card in 800*600 resolution and I had no luck 
getting it set up unless I had it install all the Windows files (all 3MB or 
so) in the user's directory.. quite a waste of space and not suitable for a 
network. I'd like to run the rest of the network with a combination of 
standard VGA and super-VGA resolution but the MS product support person 
couldn't help me. When I run setup it gives an error building win.com 
message. I can't really trace the problem. Does anyone have any advice?

Thanks.


ZOOiD BBS - 416/322-7876