Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!magnus.acs.ohio-state.edu!tut.cis.ohio-state.edu!ucbvax!agate!telecom-request From: john@zygot.ati.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: Re: Sprint Says NO to Increased Account Security Message-ID: Date: 24 Mar 91 05:10:00 GMT Sender: Telecom@eecs.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 43 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 235, Message 4 of 10 Lauren Weinstein writes: > If any of you are Sprint customers and *are* concerned (either as an > individual or as an organization) about the privacy issues involved > with this system, or even if you are a non-customer and can offer > Sprint some insight into the issues involved, I would suggest that > each of you take Ms. Richter up on her offer and express your views, > so that Sprint will have more opinions on which to base any future > decisions about their system. I have expressed my opinions to Sprint until my throat and fingertips hurt. You get a lot of "we appreciate your business" but not any real action. When Sprint started handing out my account balance (and the date and size of my last payment) to the world, I stopped prefixing any of my calls with 10333. If people want to get an idea of the amount of my long distance traffic, they will not get it from the Sprint Chatty-Kathy. Last night, I learned that an associate had just had one of his lines slammed by Sprint. That, coupled with the outage today, the chronic billing problems and the unreliability enhanced by a brain-dead service department has pretty well convinced me to save myself future headaches and go elsewhere for long distance service. At this point, Sprint would have to be nearly free for me to consider using it further. BTW, the suggestion by Sprint of using zipcode as a security key is a major laugh. Right now, it is given to the inquiring caller: "the zipcode on this account is 'XXXXX'. If this is correct press '1'." So, if you have any thoughts about sneaking a peek at someone's Sprint account and you really do not know the billing zipcode, be sure to call now and Sprint will give it to you for future reference! For the record, I have had a Sprint account since it was Southern Pacific Communications offering the excess capacity of the railroad communications. Considering the resouces, technology, and talent that operation has had available to it, it certainly has become a monumental disappointment. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot.ati.com | San Jose, CA 95150 | M o o !