Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!swrinde!cs.utexas.edu!ut-emx!tivoli!alan
From: alan@tivoli.UUCP (Alan R. Weiss)
Newsgroups: comp.software-eng
Subject: Re: Unlimited software warranties
Message-ID: <521@tivoli.UUCP>
Date: 28 Mar 91 20:12:13 GMT
References: <1991Mar12.015256.16098@ico.isc.com> <8024@rsiatl.Dixie.Com> <1991Mar13.021244.2538@ico.isc.com> <1991Mar16.171033.380@am.sublink.org> <1991Mar25.171643.3461@unislc.uucp>
Reply-To: alan@tivoli.UUCP (Alan R. Weiss)
Organization: Tivoli Systems Inc., Austin, TX
Lines: 39

In article <1991Mar25.171643.3461@unislc.uucp> thayne@unislc.uucp (Thayne Forbes) writes:
>alex@am.sublink.org (Alex Martelli) writes:
>>I agree with Dick Dunn's lament on c.u.sysv386 - there is a "feature
>>frenzy" around, products are sold mostly on feechurs, secondly on
>>time-to-market, thirdly on price, and QUALITY just does not seem to be
>>on the list.  
>I don't profess to be any kind of authority on this, because my experience
>has been somewhat under protest.  However, allow me to espouse a trite
>philosophy that I believe is original. (If not, someone point me to a
>reference).  That is:  Software evolves into the product that is being
>tested in QA.  I was stuck at a vendor sight for several months testing a
>product that 'they' thought was ready to go any day now.  I consistently
>found bugs that they had never seen (4-5 a day).  And the telling response
>was "Well why would anyone want to do that"


Thayne:

Does Unisys still have a Product Assurance and Support (PA&S) function?
Long ago, I worked in PA&S at Burroughs (later Unisys)-Camarillo plant.
Or, has Unisys gutted THAT like they've destroyed most things?

(For those of you who are hard at work at a Unisys facility, my
sincere apologies for sounding so negative.  But I remember when the
Burroughs name MEANT something, dammit, and when quality really
mattered.  Yeah, the engineers bitched about Phase Review, and
Corporate Systems Management was something to be a little feared.
But schedules were met, and quality was good, and profits were
at least a *little* bit present.  Then the political hacks took over:
Blumenthal especially.... Again, nothing personal).


_______________________________________________________________________
Alan R. Weiss                           TIVOLI Systems, Inc.
E-mail: alan@tivoli.com                 6034 West Courtyard Drive,
E-mail: alan@whitney.tivoli.com         Suite 210
Voice : (512) 794-9070                  Austin, Texas USA  78730
Fax   : (512) 794-0623     "I speak only for myself, not for TIVOLI"
_______________________________________________________________________