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From: passaret@brahe.crd.ge.com ("Mr. Mike" Passaretti)
Newsgroups: comp.sys.amiga.multimedia,comp.sys.amiga.graphics
Subject: Re: Video Toast on a A3000
Message-ID: <17907@crdgw1.crd.ge.com>
Date: 26 Mar 91 17:27:42 GMT
References: <1991Mar25.130057.16108@infonode.ingr.com>
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In-reply-to: hychejw@infonode.ingr.com's message of 25 Mar 91 13:00:57 GMT


In article <1991Mar25.130057.16108@infonode.ingr.com> 
hychejw@infonode.ingr.com (Jeff W. Hyche) writes:
#
#	    I know this has been rehashed about 10 zillion times, but what
#    is Newteks plains for the Video Toaster and the Amiga 3000?  Do they
#    plain to release a version for the A3000 or is the A3000T gonna take
#    care of that?

Well, I called them yesterday, and this is what happened.

NT: "Hello, NewTek Operator, how may I help you?"

MM: (Hmmm, this is a promising start, much more professional than 
     they used to be.)  "I'd like to speak with someone concerning the 
     Video Toaster."

NT: "Are you an individual, an organization, or an educational institution?"

MM: (Swallowing any smart-ass comments that rise to my lips) "An individual"

NT: "One Moment....."

MM: (Hum de dum...)

NT2: "Hello, this is ????? (I didn't write down the name, unfortunately)
      how can I help you?"

MM: "I'd like to know what your plans are for the Toaster and the A3000."

NT2: "We know that is is a problem and we're working on it."

MM: "Can you explain a little further?"

NT2: "No, that's all that I can tell you.  We will have a solution."

MM: "Any idea when?"

NT2: "That's all that I can tell you."

MM: "You're going to lose you and Commodore a lot of sales if you can't 
     give a better answer than that."

NT2: "Look, we're keeping Commodore alive right now, so I don't think thats
      going to be a problem.  Besides, Commodore changed its computers
      and now everybody expects us to fix OUR hardware."

MM: "I was under the impression that you folks didn't follow the design 
     guidelines for video cards"

NT2: <click> Bzzzzz 

MM: (She hung up on me!)

(Call them back)

NT: "Hello, NewTek Operator, how may I help you?"

MM: "Yes, I'd like to speak to whoever manages your Sales and Support
     people, I've just had a very interesting conversation with one of
     them that I think he or she should know about"

NT: "I'm sorry, sir, but I'm afraid that that is not possible. Can I 
     direct your call to another support or sales person?"

MM: "No, thank you.  I'll take this to paper."

NT: "Good day, sir."    <click> Bzzzzz


All in all, I'm NOT impressed.  If I hadn't been at work, and on my
lunch hour, I might have pushed a little more.  In fact, I may just
do that today.  In any case, they seem to be saying that they won't
say what or when, but there will be a solution someday.....

                                                        - MM

-- 
passaretti@crd.ge.com                     {whatever}!crdgw1!brahe!passaret