Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!uupsi!sunic!news.funet.fi!hydra!cc.helsinki.fi!ronkko
From: ronkko@cc.helsinki.fi
Newsgroups: comp.sys.amiga.misc
Subject: Re: Pro Page 1.2
Message-ID: <1991Mar25.215624.5721@cc.helsinki.fi>
Date: 25 Mar 91 21:56:24 GMT
References: <2800@shodha.enet.dec.com> <1991Mar25.011940.15869@DMI.USherb.CA>
Organization: University of Helsinki
Lines: 41

In article <1991Mar25.011940.15869@DMI.USherb.CA>, ig29@terre (Robert Gagnon) 
writes:
 
> I bought V1.3 last November.  I sent my registration card (with sticker and
> a copy of my bill).  Did not receive anything.  Sent a letter.  Did not even
> get a reply.
> 
> So here I am, at the end of March, still stuck with 1.3.
> 
> Is this situation generalized, or am I the only one being forgotten?
> 
> Don't know about others, but I think ignoring customers who paid almost
> 200$ for your product is no way to do good business.
> 
> Robert //
>      \X/ Gagnon

Gold Disk seems to have serious problems with customer support, it is not just 
you. I have never got anything from them, not even an advertisement, without 
contacting them first. And still, most of my letters were never answered...

I was also stuck with the PPage 1.3 a long time (and with 1.1 even longer time;
fortunately my dealer was able to arrange the 1.3 upgrade), but then I 
contacted a few other PPage users and we decided to send a 'collective' Fax to 
Gold Disk, asking for the new version. After a few weeks each of us got a 
letter and an upgrade offer from GD. I got finally the upgrade a couple of 
weeks ago... (Boy I was surpriced when I saw the package on my desk:-)

If someone will meet Mr. Kailash at some Expo or conference, PLEASE ask him,
what is actually the problem with their customer service...

BTW, has anyone ever seen the New Laser Times, which they promised to their
registered users? 

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  Reijo Ronkko     University of Helsinki, Dept. of General Microbiology,
                   Mannerheimintie 172, 00300 Helsinki, FINLAND
                   Fax +358-0-4735426
  
                   Ronkko@cc.helsinki.fi
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