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From: horstman@mathcs.sjsu.edu (Cay Horstmann)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Gateway 2000
Message-ID: <1991Mar25.232522.29750@mathcs.sjsu.edu>
Date: 25 Mar 91 23:25:22 GMT
Organization: San Jose State University - Math/CS Dept.
Lines: 20

More news from my Gateway Saga... 

Instead of the new tape drive that I expected to receive, I got a drive
in neutral white packaging (not in the Colorado box), with a scratched face
plate. No documentation, no software.

When I complained, I got the documentation. It was obviously used and dog-
eared. Still no backup software.

I complained again. I said I'd tell my credit card company not to pay and
I'd hold the stuff that I already got hostage until I got a Colorado factory 
box. 

The tech said that was not possible. They open the Colorado boxes and test the
drives. It is then not possible to repack the drive into the Colorado box
and send it to me. 

What is going on there? Are they selling refurbished drives for new ones?

Cay