Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!uwm.edu!linac!mp.cs.niu.edu!ux1.cso.uiuc.edu!phil
From: phil@ux1.cso.uiuc.edu (Phil Howard KA9WGN)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Re: Gateway 2000
Message-ID: <1991Mar26.065227.16558@ux1.cso.uiuc.edu>
Date: 26 Mar 91 06:52:27 GMT
References: <1991Mar25.232522.29750@mathcs.sjsu.edu>
Organization: University of Illinois at Urbana
Lines: 35

horstman@mathcs.sjsu.edu (Cay Horstmann) writes:

>Instead of the new tape drive that I expected to receive, I got a drive
>in neutral white packaging (not in the Colorado box), with a scratched face
>plate. No documentation, no software.

>When I complained, I got the documentation. It was obviously used and dog-
>eared. Still no backup software.

You probably don't want their software anyway.

>I complained again. I said I'd tell my credit card company not to pay and
>I'd hold the stuff that I already got hostage until I got a Colorado factory 
>box. 

>The tech said that was not possible. They open the Colorado boxes and test the
>drives. It is then not possible to repack the drive into the Colorado box
>and send it to me. 

They should be able to send you everything that was originally in the box
for the Colorado drive.

Maybe you should just send back the drive you got and ask for a refund of
your money for the price of the drive, and buy one and install it yourself.

>What is going on there? Are they selling refurbished drives for new ones?

It does sound fishy if the face is scratched.  They should be able to
replace that with the next one they open and test, unless they scratch
them all.
-- 
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/ Phil Howard -- KA9WGN -- phil@ux1.cso.uiuc.edu                              \
\ Lietuva laisva -- Brivu Latviju -- Eesti vabaks                             /
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