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From: feg@cbnewsb.cb.att.com (forrest.e.gehrke)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Re: Gateway 2000
Message-ID: <1991Mar27.132658.25149@cbfsb.att.com>
Date: 27 Mar 91 13:26:58 GMT
References: <1991Mar25.232522.29750@mathcs.sjsu.edu> <1991Mar26.065227.16558@ux1.cso.uiuc.edu>
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In article <1991Mar26.065227.16558@ux1.cso.uiuc.edu> phil@ux1.cso.uiuc.edu (Phil Howard KA9WGN) writes:
>horstman@mathcs.sjsu.edu (Cay Horstmann) writes:
>
>>Instead of the new tape drive that I expected to receive, I got a drive
>>in neutral white packaging (not in the Colorado box), with a scratched face
>>plate. No documentation, no software.
>
>>When I complained, I got the documentation. It was obviously used and dog-
>>eared. Still no backup software.
>
>You probably don't want their software anyway.
>

You DO want the tape drive software.  The CMS software supplied 
with this tape drive is far superior to that supplied by
third party support such as PCTOOLS for this drive.

>>I complained again. I said I'd tell my credit card company not to pay and
>>I'd hold the stuff that I already got hostage until I got a Colorado factory 
>>box. 
>

Why do you expect this particular item to be supplied in the 
original equipment carton?  Gateway sends you the monitor in
their own carton and not that of the original equipment
manufacturer; same goes for every other item such as the 
the Keytronics keyboard and the MS mouse.

You shouldn't have to accept a scratched faceplate, however.

>They should be able to send you everything that was originally in the box
>for the Colorado drive.
>

Forrest Gehrke feg\@dodger.att.com