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From: craparotta@craparotta.enet.dec.com (Joe Craparotta)
Newsgroups: comp.sys.mac.misc
Subject: Kudo's for Dantz.. (Retrospect)
Message-ID: <1011@sousa.enet.dec.com>
Date: 28 Mar 91 13:54:43 GMT
Sender: newsa@sousa.enet.dec.com
Organization: Digital Equipment Corporation
Lines: 38


I owuld jsut like to let all know how professional my FIRST dealing with 
Dantz Corp. was. 

I was at a customers site that had a Digital(tm) TLZ04 Dat tape they 
weren't using. My customer wanted to use this as a backup device for his 
Mac. Knowing that Retrospect does indeed B/U to DAT's, I figured what they 
heck, lets try it out. Well when we tried it didn't recognize the drive as 
a valid device. It did see the drive as a streaming device, but that was 
it.. After calling the Tech Dept, I talked with Charles and Bren.. After 
calling back with the correct ID for the TLZ04, Bren had me go into RESEDIT 
and change a few characters in ID string..Viola!! It now worked GREAT.. ANd 
fast too..... I must admit that this was GREAT support!!!! Not only did 
they know what they were doing, they didn't even ask about the customers 
sserial # or anything... I use FastbackII at home, but will also buy 
Retrospect, after this incident...

Now on a side note.. My friend moved his Mac from his dungeon downstairs to 
a room upstairs.. His wife mistakeingly canned his Quark3.0 manuals.. After 
a call to Quark for help they told him...

1) Whats your serial # before I talk to you....!!!
2) No you can't REPURCHASE your manuals...
3) Put in a Claim with your homeowners insurance, and BUY anther copy of 
Quark!!

Great service Huh.... Let's all commit fraud with our insurance.. Now I 
know why we pay so much for insurance.. I was going to look at getting 
Quark, but not now.. I'll stick with PM 4.0... Service will be the key NOW 
and in the FUTURE.. I'll gladly pay a little more for it...


Joe Craparotta	Craparotta@level.dec.com
		--or-- ...!decwrl!level.dec.com!craparotta
		--or-- craparotta%level.dec@decwrl.dec.com

discalimer: The above are my Personal views and do NOT represent those of my 
EMPLOYER.. They don't listen to me anyway.. :-))