Path: utzoo!utgpu!cunews!bnrgate!brtph3!brchh104!brchs1!bnr.ca!rice.edu!sun-spots-request
From: ABYKAT@UTCVM.BITNET (Alex Bykat)
Newsgroups: comp.sys.sun
Subject: Problems with Frame Technology Corp.
Keywords: Miscellaneous
Message-ID: <2141@brchh104.bnr.ca>
Date: 24 Mar 91 12:32:00 GMT
Sender: news@brchh104.bnr.ca
Organization: Sun-Spots
Lines: 14
Approved: Sun-Spots@rice.edu
X-Original-Date: Fri, 22 Mar 91 09:17:52 EST
X-Sun-Spots-Digest: Volume 10, Issue 65, message 10
X-Note: Submissions: sun-spots@rice.edu, Admin: sun-spots-request@rice.edu

Well over two months ago Frame Technology Corp. advertized a free demo
version of their FrameMaker. Repeated requests of the demo are ignored and
telephone calls not responded to. In fact, even their sales managers
(well, at least the one for Tennessee) has no better business manners: She
promised to deal with that and call me back -- and this was the last thing
that I heard from her.

And all this trouble given to a paying customer with a number of copies of
FrameMaker! (We have the Sunview version but want to move to X version).

Were any of you treated in such a shoddy way, or is it only a regional
feature?  And let me remind those who shrug off such complaints: this is
not a question of an offended ego; it actually interferes with our work -
waiting almost 3 MONTHS FOR A RESPONSE!!!