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From: Grant.Downey@p0.f9.n381.z1.fidonet.org (Grant Downey)
Newsgroups: misc.handicap
Subject: Re: simular experience
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Date: 25 Mar 91 22:17:34 GMT
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[This is from the Blink Talk Conference]

I don't think that anyone would disagree with you that it is more cost
effective and easier for the larger companies to emphasize customer
support but that is still a responsability of the specialty companies
to like T S I.  It is no doubt tougher to do, takes much more effort,
and isn't always easy, but it can be done. Deep down one of the things
that bothers me about TSI is the bureaucracy they seem to work under.
It appears that they employ many layers of bureaucracy and what bothers
me is that they could cut prices or give better support if they weren't
so meyered in red tape.  In no way am I saying that is the case but it
appears that way.  It just seems as though they are a company with a
lot of administrative extra. Grant

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