Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!elroy.jpl.nasa.gov!lll-winken!telecom-request From: ronnie@sos.com (Ron Schnell) Newsgroups: comp.dcom.telecom Subject: Can Someone Please Help us in SO-Cal GTE-Land Message-ID: Date: 29 Mar 91 07:07:11 GMT Sender: Telecom@eecs.nwu.edu Organization: TELECOM Digest Lines: 44 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 254, Message 5 of 8 Recently GTE converted our C.O. to a "much more advanced and improved digital switch", according to a letter sent to all customers (I assume it was 5ESS or similar). However, since this "improvement", I have noticed several degradations. What I would really like is some advice on the best way to take these complaints to GTE. Especially since they are highly technical compared to what most business office reps could understand. Perhaps someone reading this Digest knows of these problems and some reference number I could quote to the right person. Anyway, here they are: 1. Three-way calling - When I flash and dial the third party, I can't flash back right away. I have to wait almost until the line starts ringing. With the old switch, I could flash back immediately after dialing the last digit. If I try that now, I have to do it all over again. 2. Three-way calling - THIS IS THE WORST PART OF THE WHOLE THING - During three-way calls, the line suddenly becomes one-way. Two people can't talk at the same time anymore. I can't even talk with the second party while the third party's phone is ringing. THIS PROBLEM EXISTS AT ALL TIMES, INCLUDING WHEN ALL PARTIES ARE LOCAL! 3. Flashing in general - It seems like flashing the switchook is much less dependable since the change. I don't think it is just the timing either ... sometimes it seems to work, and sometimes it doesn't. 4. Infinite Dialtone - Sometimes I get a dialtone that won't go away. Touchtoning won't stop it, and I have to hang up for at least five seconds to get one that will work. This is pretty rare, though. I appreciate any help anyone can give. I dread trying to bring these things to GTE's attention. I can hear it now: "We can send a repairman to your apartment sir, but if the problem turns out to be in your phone instrument ..." I'm tempted to move three blocks west so that I can be in PacBell land, but who knows, the problem might be there too. Ron (ronnie@sos.com)