Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!swrinde!elroy.jpl.nasa.gov!lll-winken!telecom-request From: jjwcmp@ultb.isc.rit.edu (Jeff Wasilko) Newsgroups: comp.dcom.telecom Subject: Re: Supreme Court: White Pages Not Copyrightable Message-ID: Date: 1 Apr 91 05:18:15 GMT Sender: Telecom@eecs.nwu.edu Organization: TELECOM Digest Lines: 39 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 262, Message 1 of 11 In article Barton.Bruce@camb.com (Barton F. Bruce) writes: > for providing local white pages. I get really POd when I have to > battle to get ALL the Metro Boston books I am entitled to, and when > 411 is so badly configured that you MUST tell them what phone book > (Central, North, South, West) to look in or they won't even look for > you. 411 was bearable because it was free, but now they 'traded' > charging for 411 for providing 911. I had to call Boston DA today to track down a Boston area number. I knew the company was in the Boston area, but not in Boston. I told the operator this, she checked the Boston listings, and told me she couldn't find a listing. I asked her to check the surrounding areas, she said she had to know the name of the town. When I asked her to do a cross-directory check, she hung up on me! I called back, asked for the supervisor and told her what happened. She said that the operators can do a search of surrounding areas without any problem. She took some info about the call (the DA operator didn't giver a name, either) and said she would look into it. When I asked the supervisor about why the DA operator would have hung up on me (hinting that the operator didn't want to spend the time due to a time quota), she said there is no quota and suggested that it was an equipment problem. Can anyone tell me what it's really like behind a DA console? Surely there must be quotas/time limits per call. What kind of searching capability do the operators have? How is the informatio presented to the operator when there is more than one matching name? Thanks! RIT VAX/VMS Systems: | Jeff Wasilko | RIT Ultrix Systems: | BITNET: jjwcmp@ritvax +----------------------+ INET:jjwcmp@ultb.isc.rit.edu| INTERNET: jjwcmp@ritvax.rit.edu |____UUCP:jjwcmp@ultb.UUCP____|