Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!sol.ctr.columbia.edu!lll-winken!telecom-request From: yazz@prodnet.la.locus.com (Bob Yazz) Newsgroups: comp.dcom.telecom Subject: Re: New Hotel Ripoff Message-ID: Date: 31 Mar 91 22:33:10 GMT Sender: Telecom@eecs.nwu.edu Organization: TELECOM Digest Lines: 28 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 262, Message 3 of 11 On that Del Mar Hilton the phone bill overcharge -- This hotel is in my local calling area so I called them up and asked about it. I got the manager in charge of their phone system. She insisted that it was Pacific Bell that programmed their system and that Hilton charged their hotel guests a non-local rate Only because Pac Bell charged Hilton a non-local rate. I insisted her information was false. She offered to look at my bill, and I believe that if I had been the guest with the bill she'd have refunded the $4.86 for "guest relations" reasons and let it go, but she did promise to get with Pac Bell and make sure they were charging correctly. She also indicated exactly what the earlier poster indicated -- that a call to La Jolla (an abutting community to the south) was a local call from the Pac Bell payphone in the lobby but Not a local call from the Pac Bell programmed Hotel Telephone System. My Pacific Bell directory indicates that Del Mar to La Jolla is a zone 1 (as local as it gets) call. Anybody at Pac Bell or Hilton reading this? Payphone ripoff problems in California? Call Pacific Bell at 800/352-2201 Bob Yazz -- yazz@lccsd.sd.locus.com They take complaints M-F, 8-5