Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!sol.ctr.columbia.edu!lll-winken!telecom-request From: john@zygot.ati.com (John Higdon) Newsgroups: comp.dcom.telecom Subject: Re: Sprint's Billing and Service: A Nightmare For Me Message-ID: Date: 1 Apr 91 02:22:00 GMT Sender: Telecom@eecs.nwu.edu Reply-To: John Higdon Organization: Green Hills and Cows Lines: 20 Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 262, Message 5 of 11 Marshall Barry writes: > Another wonderful case where they PROMISED to fix it, and it > took three months for them to straighten out the original charges ... > in the meantime adding new charges to MY account. The person that spoke with me last month indicated that it takes months for Sprint to resolve billing problems. He told me that he would be following up monthly until charges for the old number stopped appearing. This is not impressive. What I am doing about it is simply turning off all usage of the account until it is fixed. Not one call will be routed over Sprint until two months have gone by with no new charges on them. I have never had this sort of problem with AT&T. John Higdon | P. O. Box 7648 | +1 408 723 1395 john@zygot.ati.com | San Jose, CA 95150 | M o o !