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Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!swrinde!cs.utexas.edu!uwm.edu!bionet!agate!ucbvax!dog.ee.lbl.gov!nosc!crash!nkraft
From: nkraft@crash.cts.com (Norman Kraft)
Newsgroups: comp.os.msdos.programmer,comp.windows.ms.programmer,comp.lang.c++,comp.lang.pascal
Subject: Re: There is now a bugs@borland.com address
Message-ID: <8366@crash.cts.com>
Date: 3 Apr 91 18:44:32 GMT
References: <1991Apr2.042059.25764@ccad.uiowa.edu> <1991Apr2.144054.11264@maytag.waterloo.edu> <1991Apr2.195602.10059@ifi.uio.no>
Organization: Crash TimeSharing, El Cajon, CA
Lines: 33

In article <1991Apr2.195602.10059@ifi.uio.no> janl@ifi.uio.no writes:
>
><Lots of bad stuff about Borland deleted>
>
>Since evrybody is critizizing I thought I'd make a positive contribution:
>
...
>
>Hm, I wonder if it meant anything that we had the Proffesional package?
>
>Anyway: Borland has always been fair to me on other occations. It's another
>thing with their Norwegian representative...

Yes, Borland is quite fair sometimes, but this does depend on the context
in which you contact them. Via USENET (bugs@borland), there are certainly
limitations, and we have no idea who among their staff they have put to
watching the incoming mail. Contacted by phone, they are quite reasonable
(if the problem isn't *too* complicated), respond to faxes fairly quickly, 
and respond very well in their CIS, BIX, and GEnie conferences (at least 
if your problem is interesting enough...). Letters seem to be the worst 
way, and the most knowledgable support folks seem to live on CIS and GEnie. 
The quality of advice found on those pay-as-you-go forums is, generally, 
far better than what they give over the phone.

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Norman Kraft	                          INET :  nkraft@crash.cts.com
Director, Software Development            UUCP :  ucsd!crash!nkraft
Postal Buddy Corporation                  GEnie:  N.KRAFT3
San Diego, CA                             FIDO :  1:102/943
                                          FAX  :  (619) 272-3175
"Things should be as simple as possible, but not simpler." - A. Einstein
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