Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!uwm.edu!bionet!agate!ucbvax!hplabs!hpl-opus!hpnmdla!hpmwtd!mikep
From: mikep@hpmwtd.HP.COM (Mike Powell)
Newsgroups: comp.sys.amiga.multimedia
Subject: Re: Video Toast on a A3000
Message-ID: <19750004@hpmwmat.HP.COM>
Date: 28 Mar 91 02:35:18 GMT
References: <1991Mar25.130057.16108@infonode.ingr.com>
Organization: HP Santa Rosa Site (NMD MTA MWTD). - Santa Rosa, Ca.
Lines: 20


	 
	 Hmmm  I have NEVER had any problem getting through to the NewTek
	 folks (with the exception of the Toaster dedicated tech support line).

	 Also, I have NEVER had anyone act in a rude or evasive manner (of
	 course, I was never rude to them either... :-).

	 I have run into the situation where the person I'm speaking to is
	 unable to commit an answer to a question... but that is only natural.
	 Sometimes policy issues are still undecided, so there is no way that I
	 can expect answers to some of my questions... ex: "When will an A3000
	 Toaster be available....?".

	 My experience is that being professional and polite goes farther...
	 and I always thank then for their time/help (regardless of how
	 helpful they ACTUALLY were...).  Especially when I'm using their
	 800- number.  :-)

	 -Mike-