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From: waldram@WOLF.UWYO.EDU
Newsgroups: comp.sys.apollo
Subject: 400t upgrade to 425t !!FLAME!!
Message-ID: <9103291720.AA03110@wolf.Uwyo.EDU>
Date: 29 Mar 91 17:20:16 GMT
Sender: daemon@ucbvax.BERKELEY.EDU
Organization: The Internet
Lines: 35

!!!!!Flame ON!!!!
In July of 1990, we ordered our 9000 400t's (qty 2).  Concurrently we
ordered the upgrade to the 425.  We patiently waited for our 400t's.
They arrived.  We waited patiently for the 425 upgrades, understanding 
that HP was having problems with Motorola in getting the proper parts...
NOVEMBER,,,DECEMBER,,,JANUARY,,,FEBRUARY  Finally a glimmer of hope!
We hear some 425t's are shipping.  HP/A folks assure us that soon we
too will be the proud receipients of the upgrades....MARCH  We will
be shipped the upgrade in APRIL  (by the 15th).  But wait,,,I actually
talked to someone who ordered a 400t and upgrade very recently, and they
received the upgrade weeks ago!!!!!  While I realize that:

   1) UNIVERSITIES start with a U   (near the end of the alphabet is the key point)
      and all upgrades are sent out in alphabetical order
   2) UNIVERSITIES are the "poorboys" of the computing world
   3) I have been a patient, pleasant, understanding, nice...(maybe in
      retrospect a buffoon) person in my dealings with HP/A personnel involved. 

It looks as if HP/A has a major problem getting timely, fairly distributed
upgrades to its customers.  I leave it to the readers, should I:
   A) Become a raving maniac (as in very, very mad) in my dealings
      with HP/A personnel, killing the messenger (as it were).  I
      have never found any of my contacts to be other than nice people, so
      I don't like this possiblilty.
   B) Find the person(s)/group(s) responsible (how do I do THAT!?) and
      FLAME ON THEM.
   C) Resign myself to the observation that old customers are less important
      than new ones.
!!!!!Flame OFF!!!!
Jim Waldram
Senior System Analyst
University of Wyoming
waldram@grizzly.uwyo.edu
jwaldram@outlaw.uwyo.edu
jwaldram@UYYO.BITNET