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From: horstman@mathcs.sjsu.edu (Cay Horstmann)
Newsgroups: comp.sys.ibm.pc.hardware
Subject: Gateway 2000
Message-ID: <1991Apr2.161155.2247@mathcs.sjsu.edu>
Date: 2 Apr 91 16:11:55 GMT
Organization: San Jose State University - Math/CS Dept.
Lines: 30

More on the Gateway Saga...

As regular readers of this column may remember, Gateway promised me
to send a Colorado drive. It came, but sans documentation or backup
software. It was also pretty scratched up. 

I complained and got some dog-eared documentation, but still no software.

I complained again and told them they better send me a new drive in a 
factory carton. I was told "I am afraid we cannot do that..." The guy at the
phone said that they take the drives out of the cartons, test them and then
it is impossible to put them back into the carton or something. 

I began to suspect that the Colorado drives they sell are not new but
REFURBISHED. 

I still have not gotten my drive. When I last called, I was told that 
they had problems with the last shipment, with controller cards gone bad,
and they couldn't mail me one until the next shipment came in. This
sounds truly bizarre to me--if I can get a Colorado drive from my local
computer dealer, surely Gateway isn't on allocation. If they are NEW drives,
that is.

Does anyone know the scoop on that? 

I don't want to create the impression that Colorado is God's gift to tape
backup. They are pretty slow. But they seem to have a somewhat better 
durability record than the CMS drive.

Cay