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From: Adam.Frix@p18.f20.n226.z1.FIDONET.ORG (Adam Frix)
Newsgroups: comp.sys.mac.misc
Subject: CDA Computer Sales/mail order
Message-ID: <195783.27F410E4@cmhgate.FIDONET.ORG>
Date: 26 Mar 91 14:48:30 GMT
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I just thought I'd pass along the following.  Some people have asked about CDA.  This is not my experience, for I have none with CDA.  This is just hearsay, but possibly relevant:

-------------------------------------
     To: All                                 
   From: Shoshona Bieman
Subject: M A I L  O R D E R  A L E R T ! ! !                                     
   Date: 23 Mar 91 at 02:36

Mail Order Alert!!! Do NOT buy anything from CDA Computer Sales
if you place any premium on customer service - they have none!
I ordered some hardware from them about a month ago - they said
it would take about 10 days. About a week later, they received my
Cashier's Check. I called to verify their receipt of my payment & to
verify my order would ship in the next few days. That's when they
said my order would take at least another month! I asked them to
cancel my order & refund my money immediately. A week went by
and no money. I called - it was supposedly being processed in their
accounting dept. I waited another week & called again. I was
alternately told by different people that my refund shipped on
March 11th, March 19th, and I was "assured" my refund would arrive
Friday, March 22nd. No show. I called after checking my mail in
the morning & demanded to speak to the company president. He said
he would look into it. Four hours later, still no word & it is fast
approaching "closing time" in New Jersey so I call back & ask for
the pres. again. He is "busy" so I insist on holding. 20 minutes later
their pres. gets on the phone and is rude, surly, and obnoxious -
claiming I am wasting his time & that of his precious company. He
also said he was gonna charge me for the phone time (take it out of
my refund!). As it stands, they have placed a stop payment on the
refund & are "allegedly" sending a new check by FedEx. I will believe
it when I see it. BTW, I called MacWorld Magazine and spoke directly
with Deborah Branscum who writes the Conspicuous Consumer column
(where the service bad guys are revealed & the good guys are
commended). She is interested in following up on my experience
& I will be sending her all the details.
 
MORAL: Caveat Emptor - let the buyer beware! STAY AWAY from CDA Computer
Sales! Stay with MacConnection & the other companies that have proven
themselves down through the years!
 
    --=[[ Shoshona ]]=-- 
-------------------------------------


--Adam--
 
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Adam Frix via cmhGate - Net 226 fido<=>uucp gateway Col, OH
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