Path: utzoo!utgpu!news-server.csri.toronto.edu!cs.utexas.edu!usc!elroy.jpl.nasa.gov!swrinde!ucsd!ucbvax!agate!bionet!parc!mdixon From: mdixon@parc.xerox.com (Mike Dixon) Newsgroups: comp.sys.next Subject: Re: the latest update about Upgrade Message-ID: Date: 2 Apr 91 19:02:57 GMT References: <1991Apr2.035720.15911@eng.umd.edu> Sender: news@parc.xerox.com Distribution: comp Organization: Xerox PARC Lines: 13 for the record, i had similar problems getting our upgrades (NeXT said they'd shipped all Stanford's upgrades, Stanford denied having received them, and Stanford wouldn't give me the PO number so that NeXT could confirm my order), but when i finally got through to NeXT they were very apologetic and went out of their way to make sure our order got through. there was absolutely no suggestion that it "didn't make any difference to them" -- quite the opposite. i'd suggest finding out who your regional sales manager is at NeXT and sending them direct email. -- .mike.