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From: jrh@mustang.dell.com (Randy Howard)
Newsgroups: comp.unix.sysv386
Subject: Re: Does Dell ship manuals with SVR4?
Keywords: SCSI, peripherals
Message-ID: <17585@uudell.dell.com>
Date: 2 Apr 91 23:27:09 GMT
References: <1991Mar24.181115.5476@athena.mit.edu> <1991Mar28.201244.5054@xstor.com>
Sender: news@uudell.dell.com
Reply-To: jrh@mustang.dell.com (Randy Howard)
Organization: Dell Computer Corp.
Lines: 37

In article <1991Mar28.201244.5054@xstor.com>, iverson@xstor.com (Tim Iverson) writes:
|> In article <1991Mar24.181115.5476@athena.mit.edu> vinnie@athena.mit.edu writes:
|> >    I have an ISA 486 system with Dell SVR4 installed [...]
|> > [...] , but I don't have a manual set for SVR4.
|> 
|> Does Dell not ship manuals with its Unix?  What about online man pages?
|> 
|> - Tim Iverson
|>   iverson@xstor.com -/- uunet!xstor!iverson

I haven't seen a response to this yet, so I'll jump in...

Dell ships on-line man pages with every copy of SVR4.   Dell does not
ship a complete paper doc set with every copy.  We have quite a few
customers that have multiple UNIX licenses and only want to kill one
manual set worth of trees for the site, and also do not want to have to
pay for all of those extra manuals.  Others do not want the paper docs 
at all if they are available on-line.  So, we make it optional.  The 
salesperson should have asked the gentleman above if he wanted to order
the paper docs, and that would have avoided the problem for him.   Also,
the paper docs can be ordered as one large complete set, or ordered 
individually.  For example, the average user might want only the User's
and Ssyadm's guides, and not the development kit docs, etc.

In addition, each copy of SVR4 is shipped with a paper 'Getting Started' 
type document that explains what to do for initial bringup, configuration,
and a brief chapter on several functional areas, i.e. LP, UUCP, SL/IP,
networking...

The idea was to offer options to fit more customer profiles rather than
having one 'canned' offering that was less interesting to our customers,
and more expensive.


---
Randy Howard                        !'s:uunet!dell!mustang!jrh  
Dell Computer Corp.                 @'s:jrh@mustang.dell.com