Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!usc!apple!well!dmalkson
From: dmalkson@well.sf.ca.us (David Malkson)
Newsgroups: comp.binaries.ibm.pc.d
Subject: Re: PRODIGY  ????
Message-ID: <24077@well.sf.ca.us>
Date: 8 Apr 91 00:31:15 GMT
References: <67371@eerie.acsu.Buffalo.EDU> <1991Apr2.211616.29412@kuhub.cc.ukans.edu>
Organization: Whole Earth 'Lectronic Link, Sausalito, CA
Lines: 33

In article <1991Apr2.211616.29412@kuhub.cc.ukans.edu> mauler@kuhub.cc.ukans.edu writes:
>> MArsh!!!
>
>If you are looking for a cheap substitute for CompuServe, FORGET IT!
>
>These people cannot understand the words (at least when they are in the 
>same line together), "CANCEL ACCOUNT", anywhere from small Pica letters
>on a letter, to big red letters scrawled all across the bill.  
>                      ...text deleted... 
>All I can say, is that PRODIGY is a bad idea, and you should stay away from
>them until they announce publicly that they have changed their policies of 
>lying to and cheating customers.
   
   Based upon my experiences with Prodigy, I would have to concur. I, too,
tried Prodigy's free trialoffer, and I came away with the impression that
nobody's home.
   While I did not have nearly as much trouble in cancelling my Prodigy
account, what prompted me to quit in the first place was in part the
total lack of response to my E-mail inquiries. Every message I posted
to the system operators seemed to be completely ignored.
   Admittedly, the system was new when I tried it, but many of my
messages were queries about services that other systems, such as CompuServe,
have been offering for years, and the Prodigy personnel never bothered to
respond to me at all.
   Even when I sent questions to the "Encyclopedia Britannica" mailbox,
no response...
   As a last resort, I sent a message threatening to quit Prodigy if they
did not respond to that message. Again, nothing....
   I interpreted this non-responsiveness as an indication that Prodigy
was too busy trying to sell toaster ovens to  be bothered with something
as "trivial" as customer relations or E-mail, and judging fr some of
the horror stories I've read in computer publications and on the net, I
I get the feeling I'm not alone in my views.