Path: utzoo!telecom-request Date: 6 Apr 91 14:14:37 GMT From: Kevin Brown Newsgroups: comp.dcom.telecom Subject: Re: Bell of PA's Guardian Service Message-ID: Organization: TELECOM Digest Sender: Telecom@eecs.nwu.edu Approved: Telecom@eecs.nwu.edu X-Submissions-To: telecom@eecs.nwu.edu X-Administrivia-To: telecom-request@eecs.nwu.edu X-Telecom-Digest: Volume 11, Issue 274, Message 5 of 8 Lines: 35 X-Telecom-Digest: Volume 11, Issue 247, Message 4 of 6 > Bell of Pennsylvania's Guardian Service ($2/mo for basic jack > repair) has always struck me as being a blatant attempt to take > advantage of people who just aren't aware of certain information. The I believe you are the one not aware of that "certain information". Basic jack repair is covered under the wire maintenance plan, $ .50 /month. The guardian service you're speaking of includes offering a loaner set if the problem is in your CPE. > [As a quick side note, a local television news team discovered that if > the cause for trouble is your phone, and not the line or the jack, > customers will get whacked $56 [$40 for the visit, $16 for 15 minutes > of lineman time] for the service call. No where in the ad does it > mention this.] It doesn't mention it in the add because it's not true. Under the Guardian plan there is no charge regardless of where the problem is. If it's in the jack, Bell of Pa. repairs it free of charge, If it is in your equipment, Bell will leave you a loaner set until yours is repaired. The only time the $56 charge is given is if you do not have a maintenance plan or just have wire maintenance plan and the problem is in YOUR equipment. I'm not saying the plan is a good idea, it's pretty easy to determine if the trouble is in your phone set or in the lines. Please, before you start flaming the local telco's make sure your story is accurate. Kevin Brown Box 72 Moravian College, Bethlehem PA 18018 CSNET/INTERNET: brownK@moravian.edu UUCP...!rutgers!liberty!batman!brownK