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Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!zaphod.mps.ohio-state.edu!sol.ctr.columbia.edu!emory!hubcap!ncrcae!secola!jmartin
From: jmartin@secola.Columbia.NCR.COM (John Martinez)
Newsgroups: comp.os.msdos.programmer,comp.windows.ms.programmer,comp.lang.c++,comp.lang.pascal
Subject: Re: There is now a bugs@borland.com address
Message-ID: <327@secola.Columbia.NCR.COM>
Date: 3 Apr 91 15:38:25 GMT
References: <1991Apr1.201525.19100@athena.mit.edu> <1991Apr2.042059.25764@ccad.uiowa.edu> <1991Apr2.144054.11264@maytag.waterloo.edu> <1991Apr2.195602.10059@ifi.uio.no>
Reply-To: jmartin@secola.Columbia.NCR.COM (PUT YOUR NAME HERE)
Organization: NCR NPD Columbia
Lines: 32

Personally, I think it's great that Borland is getting with the 90's,
realizing that "the net" is one of the chief ways professional
programmers (i.e. users of their products) communicate, and has taken a
step toward providing support on that medium! I think a lot of people
have deliberately misconstrued the original "warning" about not being
able to reply to every message - Borland has always gone out of their
way to help me when I had a legitimate problem with their products, and
I expect the same will be true out of bugs@Borland.Com. 

If 6,500 Pascal/c++ neophytes all report that the compiler is "broken"
because they have declared a pointer and then have strange results when
they assign to it, I can't blame Borland for getting exasperated. In
time, they will probably develop their own FAQ which they will turn
into form-letter replies for some of these people.

But, (BORLAND ARE YOU LISTENING??) if they wanted to get _really_
progressive, they would start actively seeking "suggestions" of what we
really want from their products, perhaps establishing a
"features@borland.com" or, better, a c_features, and pascal_features,
and quattro_features ,etc. @borland.com to let us write directly to the
development/product management teams to let them know what we _really_
expect from them.

(All this is IMHO, of course :*]    )

-(-- John

-- 
John V.Martinez
NCR Network Products Division
jmartin@secola.Columbia.NCR.COM
(803)739-7671 vplus:633-8854