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From: ts@uwasa.fi (Timo Salmi)
Newsgroups: comp.lang.pascal
Subject: Re: There is now a bugs@borland.com address
Message-ID: <1991Apr6.061138.28974@uwasa.fi>
Date: 6 Apr 91 06:11:38 GMT
References: <memo.890936@lynx.northeastern.edu>
Organization: University of Vaasa
Lines: 20

In article <memo.890936@lynx.northeastern.edu> cschmidt@lynx.northeastern.edu writes:
:
>Borland definitely has a public relations problem.  Note that Borland
>does not include comprehensive revision notes with new versions.  How
:

This is unfortunately very typical of firms with a strong product
growth trend.  As long as the revenues come easily from product
development, the firms often do not care of this kind of PR. 
Another prime example of this trend is Toshiba.  Their sales of
laptops has been so hot, that they don't even bother to send
brochures on request.  The time of reckoning comes when the products
no longer sell themselves, and customer support steps in as a
factor. 

...................................................................
Prof. Timo Salmi        
Moderating at garbo.uwasa.fi anonymous ftp archives 128.214.12.37
School of Business Studies, University of Vaasa, SF-65101, Finland
Internet: ts@chyde.uwasa.fi Funet: gado::salmi Bitnet: salmi@finfun