Path: utzoo!utgpu!news-server.csri.toronto.edu!rpi!crdgw1!uunet!hsi!stpstn!lerman
From: lerman@stpstn.UUCP (Ken Lerman)
Newsgroups: comp.unix.sysv386
Subject: Re: "Can't find database" error on SCO UNIX
Keywords: SCO
Message-ID: <6747@stpstn.UUCP>
Date: 3 Apr 91 22:30:53 GMT
References: <1991Apr2.202938.41199@eagle.wesleyan.edu> <25437@hydra.gatech.EDU>
Reply-To: lerman@stpstn.UUCP (Ken Lerman)
Distribution: usa
Organization: The Stepstone Corporation, Sandy Hook, CT 06482
Lines: 22

In article <25437@hydra.gatech.EDU> gt2186a@prism.gatech.EDU (COBIA,FRANK NAYLOR) writes:
>
[...some details deleted...]
>
>    When I called Tech Help, they said they had never used the BBS and 
>therefore they could help me. They also refused to talk to me about the 
>problem with being payed $100, even though we had reported the problem
>during the 30-day free period. I do not think that we should have to pay
>$100 to get a bug fix for a product that we payed more than $1000 for.
>
[...]



In general, in situations of this type, try talking to the sales
department.  I was recently upgraded to the 3.2.2 development system
for free.  I had reported a bug which was fixed in that system and
complained that I shouldn't have to pay for an upgrade just to have a
bug in the original fixed.  I was sent the disks for 3.2.2, but not
the manuals.  (That way, their cost was relatively small.)

Ken